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Frequently Asked Questions

Useful answers about goods transport from Sicily to Malta, including IKEA orders, pricing, transport schedule and returns.

For order confirmations and IKEA assistance, email ikea[@]mihai.com.mt.

You can order directly from ikea.it and choose one of the available pickup methods in Catania. Once the order is confirmed, send the confirmation email to ikea@mihai.com.mt so the transport to Malta can be arranged.

When ordering from IKEA, you can use one of these options:

  1. Store Pickup at IKEA Catania
  2. Courier Pickup using a pickup point in Catania
  3. Main Hub Orders if the goods are first sent by IKEA from Piacenza to Catania
  1. Place the order on ikea.it
  2. Select Store Pickup
  3. Use CAP 95131
  4. Generate a placeholder codice fiscale using codicefiscale.com
  5. Select IKEA Catania
  6. Choose the earliest available Monday
  7. Send the order confirmation to ikea@mihai.com.mt

You can choose a pickup point in Catania and use:

  • Rhenus Logistics
  • GLS

Once the order is confirmed, send the confirmation to ikea@mihai.com.mt.

Some IKEA orders are first shipped by IKEA from Piacenza to Catania. Delivery to Catania may take up to 10 days.

Once the goods are scheduled for Catania, send the confirmation to ikea@mihai.com.mt.

The transport estimate can be based on one of the following:

  • Volume in m³
  • Weight in kg
  • Total order value in €

The minimum transport charge is €80.

  • €160 per m³ when calculated by volume
  • €2.36 per kg when calculated by weight
  • If only order value is available, the estimate is based on value ÷ 600
Minimum charge: €80.

Yes. Pickup outside Catania is possible if the supplier is in Sicily.

An additional surcharge of €2 per km applies.

The truck departs from Sicily every Monday.

Delivery in Malta is usually on Tuesday, depending on truck space and weather conditions.

The following goods are not accepted:

  • Alcohol
  • Tobacco
  • Aerosols
  • Batteries
  • Dangerous goods
  • Perishable goods

Yes. The following goods may require customs notification:

  • Tyres
  • Ceramics
  • Rubber goods

Transport must be prepaid, and payment confirms the booking.

If the goods are unavailable at pickup, the transport fees are not refundable.

The client must contact IKEA customer support through ikea.it to request return or replacement authorization.

Mihai Group provides transport services only and cannot approve returns on behalf of IKEA.

If IKEA authorizes the return, send the return confirmation or case number to ikea@mihai.com.mt.

Return transport is not free and is charged according to the standard transport tariff. The item must be properly repacked before collection.

Transport must be prepaid and payment confirms the booking.

You can pay using the following payment link:

Pay via Revolut Business

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